Ordering Information

By ordering a product from LETIME, you agree that LETIME shall not be liable for, and you shall indemnify and hold LETIME harmless from, any loss, claim, damage, or injury ("Losses") that may result from your misuse or unlawful use of the product except to the extent that the Losses are caused by a product defect or by LETIME's negligence or intentional wrongdoing.

SHOPPING & SHIPPING POLICY

24/7 ONLINE STORE

You can shop on our website anytime—24 hours a day, 7 days a week.
We accept PayPal, Visa, MasterCard, Discover, and American Express cards registered within the U.S. or Canada.

SSL SECURE TRANSACTIONS

Our store is hosted on Squarespace, which provides a secure e-commerce system that allows us to safely process your orders and payments.

30-DAY FREE REPLACEMENT

We offer free shipping and free replacement within 30 days of purchase for any parts found to have manufacturer defects before use within the U.S.

1-YEAR CRAFTSMANSHIP WARRANTY

We provide free repair or replacement for parts that break due to manufacturing issues—such as loose welding or cracks—within one year of purchase in the U.S.

BEST PRICE GUARANTEE

LETIMESTILL.COM offers the best pricing across all our official sales channels in the United States. If you found cheaper price, we will match.

SHIPPING

Processing Time

Orders are typically shipped within 3 business days after purchase.

U.S. Shipping

We ship via USPS, UPS, and FedEx.
If you need expedited shipping, please contact us before placing your order. Additional fees will apply.

International Shipping

For international orders, we use Global Post.
Delivery may take up to one month, depending on your location.
Please expect customs fees, which are collected during delivery.

ADD-ONS & ORDER ADJUSTMENTS

If you need assistance with an order already submitted (such as an address correction), please fill out the form on our website immediately.
We are unable to modify products or add items to orders once submitted.
Please review your cart carefully before checkout.

CANCELLATIONS

Cancellation requests must be submitted by 9:00 PM Eastern Time on the same day the order is placed using the form on our website.

  • Orders placed after 9:00 PM EST may be canceled by 9:00 PM the following day.

  • Requests received after the deadline cannot be accepted.

If you miss the cancellation deadline, you may return the package for a full and immediate product refund.
Please refer to our Return Policy for instructions.

COUNTRIES WE SHIP TO

We ship to the U.S. and many international locations.
Shipping and handling fees are shown at checkout.
If you need assistance shipping to other countries, please contact us via the form on our website.

International customers are responsible for understanding their local customs laws and associated fees. Please contact your local government office for detailed import regulations.