Return Policy

We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 30 days from the delivery date of your order. Some exclusions may apply so please read the full return policy for additional information.

DISCREPANCIES AND SHORTAGES

If your order is received with any notable shortcomings, please contact customer service immediately. You may either fill in the form below or send email to leo@letimestill.com . All discrepancies, shortages, broken merchandise, and any requests for returns must be made within 30 days from the delivery date of your order. Any requests for compensation or remediation will not be accepted after 30 days from the delivery date of your order.

RETURN INSTRUCTIONS

Returns may be shipped through USPS only to the following address:
LETIME
Attn: Returns
PO Box 302
Monrovia, MD 21770
USA

We are not responsible for any shipping costs associated with returning items unless it is due to an error made by LETIME. Original shipping fee is non-refundable. Qualifying returns are eligible for a refund to your credit card or PayPal account which was paid while purchasing.

Items that are shipped back as a return need to be matched to your original invoice. Please provide any information that can help us identify the account or original purchase that matches the returned items.

POLICY RESTRICTIONS

All returns need to be submitted within 30 days after purchase date.

Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned. If the unit has been used, there will be a minimal 15% restock fee to be charged.

We are not able to honor requests for product exchanges and will not be responsible for damage or loss that occurs to goods shipped again to a different destination beyond the original shipping address provided on the order.

Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.

START YOUR RETURN

Please feel free to fill out the form below to start a claim. If you have any questions, you can email us at leo@letimestill.com .